Returns & Exchanges
We offer free returns to customers living within the UK
We ask that all items be returned to us within 60 days of your order being delivered, in perfect saleable condition with tags attached. Please ensure you obtain proof of postage for your return package.
All items must be returned new, unused and in original packaging (excluding gift packaged items).
If the item was a gift, we’ll issue a gift card to the email address of your choosing for the value paid.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Once your return has been received refunds will be processed & issued within 3-5 working days.
Please note delivery fees are non-refundable.
Common Questions
Can I return my order?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
How do I return my order?
To take care of our planet, we don’t include any printed returns labels or paperwork with our orders. To place a return please use the contact form below and we'll talk you through the process.
What if my items are damaged or incorrect?
If your items are received in less than perfect order please contact us using our contact form below with your order number and a photo of the damage to your order or incorrect item.
Are there items which cannot be returned?
We can not accept returns or exchanges for personalised items unless there is a manufacturing fault.
Do you offer international returns?
Yes we accept international returns, please return your item within 60days of parcel being delivered. For lost or damaged items please contact us using our contact form below and we'd be happy to help.
What is your International Return Policy?
Return Policy
At Blue Brontide, we are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, you may return the item within 60 days of the delivery date for a refund or exchange.
Eligibility for Returns
- Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Proof of purchase (order confirmation, receipt, or invoice) is required for all returns.
Return Process
- Contact Us: To initiate a return, please contact our Customer Support team at [info@bluebrontide.com] within 60 days of receiving your order. Provide your order number, details of the product you wish to return, and the reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and return instructions. Please do not return any items without obtaining a RAN, as this may delay the processing of your return.
- Packaging: Carefully pack the item(s) to be returned to prevent damage during transit. Include all original packaging, accessories, and documentation.
- Shipping: Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe arrival of the returned item(s). Blue Brontide is not responsible for lost or damaged returns.
- Return Address:
Blue Brontide
7 Bempton Lane
Bridlington
East Yorkshire
YO16 7EJ
United Kingdoom
Refunds and Exchanges
- Refunds: Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to Blue Brontide business days for the refund to appear on your account.
- Exchanges: If you prefer to exchange the item for a different size, colour, or model, please indicate this in your return request. Exchanges are subject to product availability.
Exceptions
- Certain items are not eligible for return, including [list any non-returnable items such as custom orders, perishable goods, or digital downloads].
- If the return is due to a defect or error on our part, Blue Brontide will cover the return shipping costs. Please contact our Customer Support team to arrange this.
International Returns
- For international returns, customers are responsible for covering all return shipping costs, including duties, taxes, and any additional fees.
- Please ensure that your return complies with your country’s customs regulations. Blue Brontide is not responsible for any delays or issues related to customs.
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact our Customer Support team at info@bluebrontide.com. We are here to help!